Overview The High Court decision in Westpac/BT and the new anti-hawking laws will impact member acquisition, engagement and retention strategies for all super funds. Any real-time interactions with new or existing members that consider any of their personal circumstances and encourage them to make a decision about a financial product may be personal advice. It may also breach the new anti-hawking laws. Call to action: super funds should revisit their interactive contact points with new and existing members across all channels against these new developments in the law. Testing the waters The test case involved a superannuation consolidation campaign targeting...