How to best engage members is a challenge the super industry has been trying to crack for years. From its inception, the system was designed with employers in mind, and with the expectation that for most of their working life, members would not be actively involved with their super. As a result, it was not funds’ initial priority to interact closely with members. To this day, it remains difficult to overcome what funds refer to as ‘future discounting’, or the reality that most of us focus on spending and saving decisions which impact us now, rather than retirement outcomes many...