Culture drives the best outcomes for members Leaders in superannuation funds, service providers and regulators must steer their organisations with courage, creativity, and conviction to build capabilities that are strong, trustworthy, adaptable, resilient and innovative. To successfully build and sustain all of these characteristics over a lifetime will depend on having the right culture! And if anyone had any doubt about that, witness the enormous positive impact made by leaders grounded in the right culture during the COVID-19 pandemic, and vice versa. Why is culture so important for leadership? To quote the father of business management thinking, Peter Drucker: “Culture...