COVID-19 is the sort of black swan event that causes us to sit back and reassess our crisis and business continuity plans. Some—but not all—of those plans included pandemics. Arguably though, no one was prepared for every challenge faced so far this year. So, it is now time to ask what we can learn from this, and previous crises, such as the banking Royal Commission, to identify early warning signs of a reputational crisis, and apply this to future challenges. Spotting patterns and acting Most crises are predictable and preventable. Improving our pattern-spotting means superannuation executives are now applying their...