Case 1 In this case the Superannuation Complaints Tribunal (Tribunal) consider if a delay of 778 days to assess a total and permanent disablement (TPD) claim was unreasonable and, if so, if the member was entitled to be paid interest under the Insurance Contracts Act 1984 (Cth) (ICA). The member was a 53 years old graphic designer who lodged a TPD claim in April 2016 that was accepted by the insurer as payable on 16 August 2018. This was a complex disablement claim, but how much time was a reasonable timeframe for the insurer to make a decision? While not really a critical fact in...