Q. How do you define trust? And, is the concept of trust universal or does it mean different things to different people? A. The most simple definition for trust is confidence. I tend to trust someone when I feel confident about their agenda, or track record of results. The opposite of trust, I would define as suspicion. I tend not to trust someone if I’m suspicious about their agenda, or their capabilities. The concept of trust is universal. I’ve spoken on trust in some 55 countries over the past few years, and what I’ve learned is that every culture values...