Technology powering superannuation has come of age and today offers more than digital enablement and efficiency. New levels of automation make it easier for funds to insource core services, such as investment management and member and employer services; and conversely outsource non-core services such as platform maintenance and regulatory and transactional fulfillment. Increasingly, funds are re-defining priorities for these insourced and outsourced functions as they seek to reduce risk and costs. In the post-Royal Commission world, superannuation members are much more aware of the level of service they’re entitled to. For funds, this means more consideration needs to be taken...