Reflections on ‘conduct’ should be a critical focal point for superannuation trustees after the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (Financial Services Royal Commission) and the Productivity Commission’s Superannuation: Assessing Efficiency and Competitiveness report. This is how members experience a superannuation trustee’s culture and its compliance efforts. And, most importantly, how members experience superannuation trustees seeking to fulfil their fundamental duty to act in the best interests of members. Superannuation is a critical financial asset for Australians, and for some, it is their only significant saving for financial security in their retirement years. The...