How effectively trustees engage with their members over the fund's insurance offering has become increasingly important with the introduction of the Protecting Your Super regime – as this legislation requires the cancelling of cover in certain circumstances. In this edition of Super Verdict we review two decisions of the Superannuation Complaints Tribunal (Tribunal), with one member complaining about the loss of cover that was cancelled in accordance with fund rules designed to protect low account balances from erosion while the other member complains about the 'excessive' cost of the insurance, and wanting the premiums refunded. Clearly, truly effective engagement with...