Everyone is talking about culture, and leaders in the financial services sector more than most. But just as culture is crucial, so is it widely misunderstood. “Culture” is an amorphous concept. There is no universally agreed definition, for example. The primacy of culture over other factors such as vision or direction in shaping the success of an organisation is such that it is famously said to eat strategy for breakfast, but that doesn’t make it easy to understand. To add to the confusion there is a substantial industry dedicated to building and changing culture. So, what should you talk about...