Often when you think of technology you think of frustrating chat bots, automated phone calls and lots of data that you don’t have time to interpret. But technology and innovation, when executed properly, delivers personalisation, convenience and seamless integration into members' lives. According to a recent Ernst & Young (EY) report, 75 per cent of consumers have used FinTech for money transfer or payments service. The revolution is bringing superannuation along for the ride – whether it’s ready or not. “In a disruptive digital world where change is constant across most people’s lives, C-suite and board members need to instil...