As we process the outcome of the election and move out of caretaker government, the regulators have continued to progress reforms that will have a significant impact on the industry. This edition of rules and regs looks at major reform proposals for complaints handling, refinement of the member outcome assessment, and implementation of the Protecting Your Super Package. Complaints handling reforms In mid-May, ASIC released a consultation package proposing major reforms to its existing standards about how financial firms handle consumer complaints. The proposed standards are intended to improve the way that consumer complaints are dealt with across the financial...