Given the Australian Financial Complaints Authority (AFCA) has taken over from the Superannuation Complaints Tribunal for new complaints, we thought it timely to review some of its decisions. Of course, AFCA has commenced its role amidst the extensive media coverage of the Hayne Royal Commission and that has, of course, resulted in heightened awareness of members' superannuation experiences. The following case reviews don't reveal interesting points of law, but they do indicate our superannuation industry must try harder to engage with members in a meaningful way. Put simply, members don't understand their superannuation, and this leads to complaints. Maybe we...