In the age of the customer, as super funds strive to be at the centre of any and all financial decisions, how funds assist and advise members in retirement falls woefully short. Most retirement plans are carefully calculated with income stream drawdowns, matching asset allocations, longevity projections; coupled with dedicated implementation and ongoing support. Yet when it comes to applying for and maintaining the Age Pension members are often sent a balance letter and wished the best of luck. A couple with enough superannuation assets for a comfortable retirement standard, as defined by ASFA, will still receive approximately $14,000 per...