As I listened to the speakers at ASFA’s Spotlight on Insurance, I was struck by the myriad of ways and means the superannuation industry can help people at their most vulnerable. Is it a perfect system? I’m not qualified to say, but I took the opportunity to share my own story at this event, in the hope that anyone working within insurance in super can understand that it is possible to come back from a life-shattering occurrence. My life changed 28 years ago when I was 12. I had the world at my feet. I was a promising athlete; I’d...