While the ramifications from the findings of the Hayne Royal Commission continue to be felt, insurers and trustees are working to put systems and processes in place to help staff raise the level of engagement and build customer trust. ASFA’s Spotlight on Insurance in Super event held last month touched on the critical issue of looking after the most vulnerable members of the community. One of the big takeaways from the day was the significant opportunity that exists for the industry to reinvent traditional perceptions about the value and role of life insurance. By STEPHANIE PHILLIPS.
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