The purpose of life insurance is to provide financial security and peace of mind to those we protect, when they need it most. However, our analysis shows that members covered under group insurance wait on average two years after falling ill or suffering an injury to notify us of their claim. Needless to say, this delay limits our ability to provide timely assistance by supporting a member to return to work or by getting financial support into the member’s hands as soon as possible. That is why we launched a study aiming to answer two key questions: why do these...