Let’s talk about culture. Arguably the most discussed—and least understood—topic on the planet. We can feel it but it’s largely intangible. We can hear it but it exists without noise. We can see it, but it has no rigid form. Most people think culture is a puzzle. And like a puzzle, there are pieces that fit together. Signs, symbols, languages and rituals. They’re all pieces of any cultural puzzle. And that’s what most organisations focus on when trying to shift their culture. Let’s get rid of offices! That’s the problem. Let’s get rid of cubicles! That’s the problem. Heck, we...