We live at a time when technology is increasingly defining our success. Technology has turned the need for innovation into a burning platform. New technologies (such as artificial intelligence (AI) and robotic process automation (RPA)), platforms (such as the New Payments Platform (NPP)), and analytics capabilities are reinventing superannuation by increasing member, regulator and competitive demands. Technology is also enabling innovation. So much so that funds can’t innovate at today’s scale and speed without a strong technological framework, which will determine the speed, cost and risk of innovation. In this environment, funds can’t move forward by fiddling around the margins...