The world we live in is changing at an exponential rate. Technology has become part of almost every moment of our lives. In turn, it’s also heightened our expectations of the companies we buy from. As technology evolves, so too do our expectations of service providers. On that score, superannuation funds are no exception. Superannuation success used to be defined by who was the smartest and most customer-focused. That’s now a given and the battleground has shifted to who has the best member interfaces and underlying systems. Soon, that will be a given too, and superannuation success will be defined...