Case 1: In this case, the Tribunal ‘called out’ that both the trustee’s staff and the member’s representative appeared to take comparatively rigid, legalistic approaches to a complex and aged matter. This resulted in faulty assumptions, miscommunications and misunderstandings. Most importantly, it also resulted in ‘unfair and unreasonable’ trustee decisions. The fund provided the member with a disability pension and the governing rules, quite reasonably, required him to provide the trustee with information about his income from personal exertion as that could affect his benefit. The member understood this requirement and, on a number of occasions, he sought and received...