Home' Superfunds : Superfunds June 2018 Contents CARESUPER TO PARTNER WITH MERCER
Industry super fund CareSuper has announced
it will be partnering with Mercer to manage
its outsourced administration functions and
related customer and fund support services.
The announcement follows a six-month
tender review overseen by Deloitte Australia,
and marks a move from Link Group,
CareSuper’s long-term administration partner.
CareSuper chief executive Julie Lander said
that Mercer’s integrated technology solutions
would facilitate the fund’s customer service
vision and establish a platform for future
growth, noting that the fund is reliant on
technology support and data analytics from its
“This announcement signals an exciting
phase in the fund’s strategic program
and forms part of a larger organisational
transformation that will ensure a seamless,
quality member experience, as well as new
service offerings,” Lander said.
“Whilst both companies provide a similar
range of services, it was determined that
Mercer’s solution will enable the fund to meet
its strategic objectives more quickly.
“We would also like to acknowledge the
dedication of the team at Link, which has
assisted CareSuper’s growth and reputation
through its platforms and excellent service
delivery to date.”
The partnership with Mercer will officially
commence next year.
MLC LIFE INSURANCE AND BEST DOCTORS ANNOUNCE NEW MENTAL
MLC Life Insurance and Best Doctors have together launched a new mental health service
which provides a specialist, second medical opinion for members experiencing a mental health
condition, to give them the confidence that they have the right diagnosis and treatment plan.
Mental Health Navigator is an extension of the life insurer’s current Best Doctors offering – a
global service which connects customers and their families with a network of 50,000 leading
medical specialists, including clinical psychologists and psychiatrists, from Australia and around
the world for a second medical opinion on physical—and now mental health—conditions.
Suzanne Smith, chief customer officer, group insurance at MLC Life Insurance said: “With
one in five Australian workers likely to be living with a mental health condition such as
depression or anxiety at any given time, life insurers and superannuation funds have to do more
to help members better manage and treat their condition, in order to stay at work.
“While we’re here to protect our customers financially, we also need to support their health
and wellbeing. Mental Health Navigator is a specialist mental health service that superannuation
funds can offer to their members and families at no cost and they don’t need to make a claim
to use it.”
Mental Health Navigator connects members with a mental health nurse, who is their point
of contact throughout the whole process. Within 10 days of medical records being collected,
customers take part in a video consultation with a clinical psychologist and psychiatrist,
if required. The member then receives a report with a review of their diagnosis and a
recommended treatment plan to help manage their condition. Their mental health nurse assists
them to put it into action over a six month period.
According to new research commissioned by MLC Life Insurance, a third of Australians with
a mental health condition felt frustrated when trying to navigate the mental healthcare system.
Further, seven in ten Australians who have sought help for a condition said it was a negative
experience and over a third believed finding the right treatment was hard.
Professor Bernhard Baune, chair of Psychiatry at the University of Adelaide and advisory
board member for Mental Health Navigator said, “The service adds a supportive layer to the
current Australian healthcare system, in addition to a customer’s General Practitioner (GP) or
treating doctor. It brings together a multi-disciplinary team of specialists that is tailored to the
individual’s situation. This expertise will be a valuable support to both individuals and their
Superfunds June 2018
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